Refund Policy

 How to return a product?

Before returning an item, please check our Dockland Return conditions, stated in the questions below, to make sure your item is eligible for return.

You have 14 days to notify us that you want to return your product after its reception.

If your return meets all the requirements, your returns can be initiated by sending an email to Dockland.online@intermodagroup.com.

NOTE: If you paid using the cash on delivery option; you will receive a voucher to place another order as a refund.
If you paid using a credit card; your refund will be a transfer back to the credit card with the same amount (excluding the shipping cost).

How much time do I have to return an item?

All items sold on Dockland, under certain conditions, can be returned within a period of 14 days from delivery date.

NOTE: You have 14 days to notify us by sending an email to Dockland.online@intermodagroup.com, from the day you received your purchase.

What are the conditions of returning an item?

Requirement for a valid procedure

• Proof of purchase (order number, invoice, etc.)
• Reason for return has to be valid and return acceptance conditions met (check out below)

Should there be any item damaged or missing due to our transportation, please contact our customer service within 24 hours for claim purposes. Remember to send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted. 

Once your product is retrieved, we will perform a quality check.
If the quality check is successful, we will be calling you to arrange a refund or a replacement.
Note that if the quality check is unsuccessful, you will not be refunded and will be sent back your product.

 

Conditions and reasons to return an item
You may want to return your item due to any of the following reasons:

x: Not Required | ✓: Required

Reasons for return	YOUR RETURN MUST BE :
	New condition	Complete (free gifts, accessories, original packaging)	Not damaged	Tags & labels attached
Delivery - Wrong Product	✓	✓	✓	✓
Quality – Defective	x	✓	✓	✓
Delivery – Missing items	✓	X	✓	✓
Website - Incorrect Content	✓	✓	✓	✓
Product - Does Not Fit - item not fitted e.g. item delivered does not fit the customer (Not applicable to some fashion items, check return policy on product page)	✓	✓	✓	✓

 

**Kindly note you can only make returns for the below categories if you receive a wrong item:

• Underwear

**Items on Sale can only be replaced and not refunded.